Terms of Service

1. What Siphon does

Siphon is a marketing data pipeline. You connect your advertising and analytics platforms (Google Ads, GA4, Meta Ads, Shopify), configure what data to pull and where to send it (Google Sheets), and Siphon runs those imports on your schedule. We are a pipe — your data flows through us to where you tell it to go.

2. Your account

You need to create an account to use Siphon. You are responsible for keeping your login credentials secure and for all activity under your account. If you suspect unauthorized access, contact us immediately at [email protected].

You must provide accurate information when creating your account. One person or entity per account — no shared logins.

3. Acceptable use

You agree not to:

• Use Siphon for anything illegal or to violate the terms of service of connected platforms
• Attempt to access other users' data or accounts
• Reverse-engineer, decompile, or disassemble the Service
• Deliberately overload or disrupt the Service
• Use the Service to scrape, resell, or redistribute data in violation of platform terms
• Automate account creation or abuse free trial periods

We reserve the right to suspend or terminate accounts that violate these terms.

4. Billing and pricing

Your price is shown on your Billing page before you subscribe. Billing terms are in section 4A.

New accounts start with a 14-day free trial. No credit card required to start.

4A. Billing

What you pay for. Siphon is billed per client, per month, at the price shown on your Billing page. A client is one client business of yours. A client counts toward your bill when it isn't archived and has at least one import, running or paused. If your plan has a minimum number of clients, you're billed for at least that number.

Billing period. Your subscription renews monthly on the day it started, or on the day your trial ended if you subscribed during the trial. Each renewal is billed in advance for the clients counted at that time.

Changes during the month. If you add a client during a billing period, the remaining days of that period are charged on your next invoice, but only for clients above the highest number you've already been billed for in that period. Archiving a client, or deleting its last import, lowers your bill from the next renewal. We don't give credits or refunds for part of a period.

Free trial. New accounts get a 14-day free trial. If you add a card during the trial, the first charge is on the day the trial ends. If you cancel before then, you aren't charged.

Payment. Payments are processed by Stripe. Unless we've agreed to invoice you, you authorise us, through Stripe, to charge your card for each renewal and for clients added during a period. Invoices we send by email are due within the number of days shown on the invoice.

Failed payments. If a payment fails, we retry it for about 7 days and your imports keep running meanwhile. If it still hasn't been paid, your subscription becomes inactive and your imports are paused; paying the open invoice restores it. If you pay by emailed invoice, your subscription becomes inactive if an invoice is still unpaid 30 days after its due date, and paying it restores it. We may cancel a subscription that has stayed unpaid for more than 30 days.

Cancellation. You can cancel at any time from the Billing page. Your subscription then ends at the end of the period you've paid for, and your imports keep running until then. When it ends, your imports are paused and kept, so you can start again.

Founding pricing. If you were offered founding pricing, that price applies for as long as that subscription stays active, including through a payment problem you resolve. If the subscription ends, a new subscription is billed at the price then current.

Price changes. We may change our prices with at least 30 days' notice by email. A new price applies from your first renewal after the notice period. Founding prices don't change while the subscription is active.

Taxes. Prices don't include taxes. Where we're required to collect sales or similar taxes, they're added to your invoice.

5. Cancellation and refunds

You can cancel at any time from the Billing page, or by writing to [email protected]. Section 4A explains what happens next.

We don't offer prorated refunds for partial months. If you believe you have been charged in error, contact us at [email protected] and we will make it right.

6. Your data

You own your data. We do not claim any ownership of the marketing data that flows through Siphon. We access your connected platforms only to perform the imports you set up. See our Privacy Policy for full details on how we handle your data.

When you delete your account, we delete all associated data (account info, OAuth tokens, import settings) within 30 days.

7. Platform dependencies

Siphon relies on third-party APIs (Google, Meta, Shopify) to function. We are not responsible for API downtime, rate limit changes, or policy changes imposed by these platforms. If a platform revokes access or changes their API in a way that affects the Service, we will do our best to adapt, but we cannot guarantee uninterrupted access to third-party data.

8. Service availability

We aim to keep Siphon running reliably, but we do not guarantee 100% uptime. We may occasionally need to take the Service offline for maintenance. We will give advance notice when possible.

9. Limitation of liability

To the maximum extent permitted by law, Siphon and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, data, or business opportunities, arising from your use of the Service.

Our total liability for any claims related to the Service is limited to the amount you paid us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold Siphon harmless from any claims, damages, or expenses (including reasonable attorney's fees) arising from your use of the Service or violation of these Terms.

11. Changes to these terms

We may update these Terms from time to time. We will notify you of material changes through a notice on the Service at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance.

12. Governing law

These Terms, and any disputes between you and Eversong LLC arising out of or relating to the Service, are governed by the laws of the State of Delaware, United States, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of Delaware.

13. Contact

Questions about these terms? Reach us at [email protected].